Your privacy matters deeply to pk11. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use and protect it, and what rights you hold over your own information. Please read this document carefully before creating or continuing to use your pk11 account.
Before diving into the full legal text, here is a plain-English summary of how pk11 handles your personal information — because every Pakistani player deserves to know exactly where their data goes.
pk11 collects only the information necessary to operate your account securely — including your name, CNIC details, contact information, payment data, and activity logs. We do not collect data we do not need. Nothing is sold to third-party advertisers, ever.
pk11 uses 256-bit SSL encryption, secure data centres, access-controlled internal systems, and regular independent security audits to protect your personal information from unauthorised access, loss, or disclosure at every stage of processing.
You have the right to access, correct, restrict, or request deletion of your personal data held by pk11 at any time. You may also withdraw marketing consent or request a full data export. Contact our support team to exercise any of these rights.
pk11 shares data only with regulated, contracted service providers necessary to operate the platform — such as payment processors, KYC verification partners, and our licensing regulator. We never sell your data, and all third-party partners are contractually bound to protect it.
pk11 uses essential cookies to keep your session active and functional analytics cookies to improve platform performance. We do not use third-party advertising cookies or tracking pixels. You can manage cookie preferences from your browser settings at any time.
pk11 will only send you promotional communications if you have explicitly opted in to receive them. You may unsubscribe from marketing emails at any time via the unsubscribe link in any message or by contacting our support team directly. Transactional messages cannot be opted out of.
pk11 respects your right to control your own personal information. The following rights are available to all registered pk11 players.
Request a copy of all personal data pk11 holds about you at any time, delivered within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data held on your pk11 account. Updates are processed within 7 business days.
Request deletion of your personal data where pk11 has no legal obligation to retain it. Note: AML and licensing rules may require certain data to be kept for defined periods.
Request that pk11 restrict processing of your data in specific circumstances — for example, while the accuracy of data is being contested.
Request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose to do so.
Object to pk11 processing your personal data for direct marketing purposes or for purposes based on legitimate interests, where applicable under governing law.
This Policy applies to all personal data processed by pk11 in connection with the pk11 website, mobile application, customer support channels, and any other services operated by pk11 (collectively, the "Platform"). It covers data collected directly from users, data collected automatically through use of the Platform, and data received from third parties in connection with account verification, payment processing, and fraud prevention.
This Policy should be read alongside pk11's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and pk11.
pk11 is committed to handling personal data in a manner that is lawful, fair, transparent, and proportionate. We collect the minimum data necessary to deliver our services securely and in compliance with our international gaming license obligations. Data that is no longer required for a legitimate purpose is deleted or anonymised in accordance with our data retention schedule.
For the purposes of this Privacy Policy, pk11 acts as the Data Controller — the entity responsible for determining the purposes and means of processing your personal data. pk11 is registered and operates under an international gaming license and is subject to the data protection and privacy obligations associated with that licensing framework.
Where pk11 engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, and cloud hosting services), those providers act as Data Processors. pk11 enters into formal data processing agreements with all such providers to ensure that your data is handled in accordance with the standards set out in this Policy.
If you have questions about how pk11 processes your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection team via the in-app live chat or at [email protected] (plain text — please copy and paste into your email client).
pk11 collects personal data in three primary ways: directly from you when you register or interact with the Platform, automatically when you use the Platform, and from third-party sources where permitted by law. The specific categories of data we collect are as follows:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration form, KYC verification |
| Contact Data | Mobile number, email address, city/province (e.g., Karachi, Lahore) | Registration form, account settings |
| Financial Data | JazzCash / EasyPaisa account details, USDT wallet address, transaction history | Deposit / withdrawal forms, payment gateway |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically via server logs and cookies |
| Usage Data | Games played, bets placed, wagering history, login frequency | Automatically via platform activity tracking |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Verification Data | CNIC image, selfie / liveness check photo (where required) | KYC verification process |
pk11 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required for a specific regulatory purpose, such as documenting a self-exclusion based on problem gambling. Where such data is collected, it is handled with heightened security and access controls.
pk11 processes your personal data for the following purposes:
pk11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
pk11 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
pk11 does not sell, rent, or trade your personal data. We share your data only in the following strictly defined circumstances:
In all cases where data is shared with third parties, pk11 ensures that appropriate safeguards are in place, including data processing agreements, confidentiality obligations, and technical security requirements.
pk11 operates internationally, and your personal data may be stored or processed in countries outside Pakistan. Where data is transferred to countries that may not have data protection laws equivalent to those in your home jurisdiction, pk11 implements appropriate safeguards to protect your data, including:
If you have questions about the specific safeguards applied to international data transfers involving your personal data, please contact our support team via in-app live chat or at [email protected].
pk11 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance & licensing obligations |
| Financial & Transaction Records | 7 years from transaction date | Financial regulation & audit requirements |
| KYC Verification Documents | Duration of account + 5 years after closure | Regulatory compliance |
| Communications & Support Records | 3 years from last interaction | Dispute resolution & service improvement |
| Technical & Log Data | 12 months from collection | Security monitoring & fraud detection |
| Marketing Consent Records | Until withdrawal of consent + 1 year | Evidence of consent basis |
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data must be retained beyond these periods for specific legal proceedings or regulatory investigations, pk11 will notify affected players where required by law.
pk11 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help pk11 deliver a functional, secure, and personalised user experience. pk11 uses the following categories of cookies:
pk11 does not use third-party advertising cookies, behavioural profiling technologies, or tracking pixels for cross-site advertising purposes. You can control and manage cookie settings through your browser's privacy or settings menu. Disabling strictly necessary cookies will impair Platform functionality.
pk11 is strictly an adults-only platform. Access to pk11 is prohibited for any person under the age of 21 years. pk11 takes the protection of minors extremely seriously and implements the following measures to prevent underage access:
Parents and guardians in Pakistan who are concerned about minors accessing online gambling content are encouraged to use parental control software and internet filtering tools to restrict access to gambling websites on shared or family devices.
pk11 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
While pk11 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their pk11 accounts and to enable 2FA to minimise the risk of unauthorised access.
To exercise any of your data rights as described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please contact pk11's support team using one of the following methods:
pk11 will acknowledge receipt of your request within 5 business days and will respond substantively within 30 days. Where your request is complex or you have submitted multiple requests, pk11 may extend this period by a further 30 days and will inform you of the extension and reason within the initial 30-day window.
pk11 may need to verify your identity before processing a data rights request to ensure we do not disclose your personal data to an unauthorised third party. You will not be charged a fee for making a data rights request unless the request is manifestly unfounded or excessive.
pk11 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. The effective date at the top of this document will be updated whenever a new version is published.
For material changes to this Policy — that is, changes that significantly affect how we process your personal data or your rights in relation to that data — pk11 will notify registered players via in-app notification or email at least fourteen (14) days before the changes take effect. For non-material changes (such as typographical corrections or clarifications), no advance notice will be provided, but the updated Policy will always be available on the pk11 website.
Continued use of pk11 following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated terms, you should cease using pk11 and may request account closure via the support team.
For any questions, concerns, or complaints relating to this Privacy Policy or pk11's data processing practices, please contact us through the following channels:
If you are not satisfied with pk11's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority or to the licensing body under which pk11 operates. Please contact our support team if you require further information about your escalation rights.
For responsible gaming queries — including self-exclusion requests, deposit limit adjustments, and problem gambling support — please visit our dedicated Responsible Gaming page or contact our support team directly. All responsible gaming requests are treated with strict confidentiality and prioritised for immediate processing.
Now that you understand how pk11 protects your personal data, you can play with full confidence. Join over 500,000 Pakistani players who trust pk11 with their gaming and their data. Deposit via JazzCash, EasyPaisa, or USDT. 21+ only. Play responsibly.